Frequently Asked Questions


Have questions about WAFF assistance?

Click on these common questions for additional information.
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There are 4 main criteria to determine WAFF assistance eligibility:

  1. Residency – an applicant must apply in the county or city Salvation Army office where they live including a.) Washington, D.C.; b.) Maryland counties of Calvert, Charles, Frederick, Montgomery, Prince George’s, and St. Mary’s; c.) Virginia counties of Arlington, Clarke, Fairfax, Frederick, Loudoun, or Prince William, Shenandoah and Warren or the cities of Alexandria, Fairfax, Falls Church and Winchester.
  2. Emergency Situation – the home’s heating source has been disconnected or applicant has received a utility termination notice/notice of disconnection.
  3. Income – household income is the primary test of eligibility.
  4. Government Assistance – an applicant must have exhausted all recourse to existing government energy assistance programs and still be in an emergency situation.
  • Photo identification
  • Utility Bill – copy of most recent utility bill
  • Proof of Income – income verification documents (e.g., recent pay stubs, Social Security, other retirement payments, disability payments, TANF benefits). Income documentation is needed for each employed individual in the household.
  • Proof of Household Size – household size documentation (e.g., lease listing household members, school records, Department of Human Services, Food Stamp document listing household members, birth certificates for minor children, etc.)
No – you must apply at The Salvation Army office located in the county or city in which you live. Please call the appropriate office first to make an appointment.
Cooling bills are not covered by WAFF energy assistance. WAFF only pays for all types of fuel to heat the homes of people in financial need. WAFF assistance is not available for cooling.
Each year, clients will be eligible for WAFF assistance one time during the WAFF program year (January through May.)
WAFF funds are available between January 2 and May 31 each year or until the funding runs out.
The program does not assist with the repair or replacement of heating equipment. WAFF only pays for all types of fuel to heat the homes of people in financial need.
No – the WAFF program will assist households using all fuel types including, but not limited to, natural gas, propane gas, electricity, oil, coal, wood, kerosene, etc.
An applicant must have exhausted all recourse to existing government energy assistance programs and still be in an emergency situation after receiving assistance from such programs.
Once eligibility for WAFF assistance is established, The Salvation Army will issue a check for the appropriate amount and mail it directly to your utility company or supplier.