COVID-19 Impacts on WAFF Applications
COVID-19: Update on Receiving WAFF Help
As of March 20, 2020, The Salvation Army National Capital Area Command offices are adapting their service model to follow current public health guidelines. The Salvation Army office locations will have limited walk-in hours with staff operating remotely, so more services will be provided electronically and over the phone.
Anyone seeking utility assistance, can fill out the WAFF application at http://salvationarmynca.org/gethelp/ where resources available by the county or city where you reside are located. Here you will find the specific email address to whom you can send your application and additional required documents. The Salvation Army case manager will then set up a telephonic appointment to review the paperwork and determine eligibility.
While we do expect delays in processing applications due to utilizing this new format, we will not turn any family or individual away as long as we continue to have supplies, and they meet minimal guidelines for program applications.