Frequently Asked Questions
There are 4 main criteria to determine WAFF assistance eligibility:
- Residency – an applicant must apply in the county or city Salvation Army office where they live including:
Maryland counties of Calvert, Charles, Frederick, Montgomery, Prince George’s, and St. Mary’s
Virginia counties of Arlington, Clarke, Fairfax, Frederick, Loudoun, or Prince William, Shenandoah and Warren or the cities of Alexandria, Fairfax, Falls Church and Winchester.
- Emergency Situation – the home’s heating source has been disconnected or applicant has received a utility termination notice/notice of disconnection.
- Income – household income is the primary test of eligibility.
- Government Assistance – an applicant must have exhausted all recourse to existing government energy assistance programs and still be in an emergency situation.
No – you must apply at The Salvation Army office located in the county or city in which you live. Please call the appropriate office first to make an appointment.
Through its merger with AltaGas, Washington Gas established the Merger Funds Program to broaden WAFF help eligibility for Washington Gas customers. Customers who qualify based on income may now receive WAFF funds. Go to the WAFF Merger Fund page for more information.
No – The WAFF program will assist households using all fuel types including, but not limited to, natural gas, propane gas, electricity, oil, coal, wood, kerosene, etc. There also is a WAFF Merger Fund Program that will specifically assist Washington Gas customers.
- Photo identification
- Utility Bill – copy of most recent utility bill
- Proof of Income – income verification documents (e.g., recent pay stubs, Social Security, other retirement payments, disability payments, TANF benefits). Income documentation is needed for each employed individual in the household.
- Proof of Household Size – household size documentation (e.g., lease listing household members, school records, Department of Human Services, Food Stamp document listing household members, birth certificates for minor children, etc.)